سياسة الاستبدال والاسترجاع

Return and Exchange Policy for Sunglasses and Prescription Glasses First: Return of Sunglasses and Prescription Glasses Return is allowed within 24 hours of receiving the product. Return shipping fee of 35 is borne by the customer if the product is intact. Zaki Store bears the shipping cost in case of a manufacturing defect. The original box + packaging + tissues + spray must be returned. Second: Custom Prescription Glasses The value of the lenses cannot be refunded after customization. Exchange is permitted only for the frame with a discount equivalent to the value of the customized lenses. All accessories and the integrity of the glasses must be available. Exchange is available within 3 days from the date of receiving the product. If the customer delays in sending the product or choosing an alternative after the three-day period, the order is considered outside the exchange period and cannot be completed. Method of exchange: Contact customer service and send photos of the old and new products. Issue a return slip worth 25.13 (paid by the customer). If the value of the replacement product is 250 or more, shipping is free. The product must be returned with all its original accessories. Fourth: Contact Lenses and Plastic Lenses Return or exchange is not accepted after opening the package. Exchange is allowed within 2–3 days from the invoice date if unopened. In case of a manufacturing defect, contact within 3–4 days with the return of the (box + case + glasses). Refund period: 7–14 days depending on the customer's bank. • If there is a delay in delivery during seasons or official holidays, it is due to the pressure on shipping companies, which is beyond the store’s control. • Since the order has been executed and prepared, it cannot be canceled or refunded. Cancellation Policy: Cancellation is allowed before the order is prepared or approved by the team. It cannot be canceled after shipping, and if the customer refuses to receive the shipment, the amount is not refunded. If the customer wants to ship again, additional shipping fees are payable. Orders not received within a month from the date will be automatically canceled (even if paid). If the order has been executed, prepared, and arrived at the specified branch, and the customer refuses to receive it, the amount is not refunded. We would like to note that all products are original and come as from the authorized distributor with their original accessories (may vary in shape or color). Return is not accepted just because the packaging differs from the customer’s preference. If the order was shipped intact and documented with photos by the team, we are not responsible for any damage after shipping, and the customer has no right to return or exchange. If the customer wishes to have the product serviced, they bear the cost of the shipping labels for both directions, amounting to 50.26 SAR. Non-returnable products: Products heavily discounted (e.g., over 50%) (only exchangeable for another product). Glasses or lenses after opening. Products made to order. Zaki’s classic historical products (Limited Editions).